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Our privacy policy describes how we collect and use information about you. This policy does not apply to other sites you reach through 

Google Analytics uses Google Analytics to gather usage data passively. This data is used to report to funders and improve the website for future users. 

Google Analytics employs cookies to define user sessions, which allows for the collection of important data about how our users are using the website. If you choose, you can opt out by turning off cookies in the preferences settings in your browser. Learn more about Google Analytics.   

Feedback Survey asks users to take a survey about their experience on the site. The survey asks questions about household income and size. These questions help us determine if we’re reaching low-income households.  

The survey results are shared with funders and partners. Information from the survey guides changes made to the website. We share the survey data with funders and project partners in order to report on progress and advocate for users. Survey data is never sold. 

Help us improve — take our survey

Live Chat

Live Chat is the online customer service software uses to provide legal help. Live Chat collects information like: 

  • Device, browser, and Internet Service Provider 
  • Date and time of your visit 
  • webpages visited 

When using Live Chat on, you’ll be asked for contact, household income, demographic, and legal information.  

Live Chat uses Secure Socket Layer (SSL) encryption to encode information as it goes between the website and the website user. Every chat is recorded by Live Chat Inc. See the Live Chat Inc Privacy Policy to learn what information they collect and how it is used. 

Texas Legal Services Center is managed by Texas Legal Services Center — a 501(c)(3) organization. We do not sell, trade, or rent your personal information to others. Texas Legal Services Center staff may use the information: 

  • Train Live Chat Attorneys, Paralegals, and Law Students 
  • Evaluate Live Chat 
  • Report to Funders 
  • Other Administrative Tasks 

We will remove your name, email address, and other information that someone could use to identify you before we use the information.   

Texas Legal Services Center does not share information about you unless we are required by law to share.