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U.S. Department of Education


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Reproduced from their website:

Overview and Mission Statement

ED's mission is to promote student achievement and preparation for global competitiveness by fostering educational excellence and ensuring equal access.

ED was created in 1980 by combining offices from several federal agencies. ED's 4,400 employees and $68 billion budget are dedicated to:

  • Establishing policies on federal financial aid for education, and distributing as well as monitoring those funds.
  • Collecting data on America's schools and disseminating research.
  • Focusing national attention on key educational issues.
  • Prohibiting discrimination and ensuring equal access to education

How do I file a complaint against a school or college?

You should address complaints to local or state officials. First address your public school complaint to the local school district and then to the state department of education.

Colleges and universities operate independently, although they have some state supervision. If you have complaints against a post-secondary institution contact the state department of higher education for help with resolving the complaint.

For issues about financial aid, fraud, waste or abuse of federal funds, special education or civil rights contact the U.S. Department of Education. Listed below is contact information for these issues:

  • Office of the Inspector General investigates fraud, waste or abuse of federal educational funds, including federal student aid funds.
  • Federal Student Aid's Ombudsman will help resolve issues regarding student loan complaints, by working with you and the lender.
  • Office for Civil Rights enforces several Federal civil rights laws that prohibit discrimination in programs or activities that receive federal financial assistance from the Department of Education. You may contact their office directly at 1(800)421-3481 or locate one of their 12 enforcement offices.

Click here for detailed information on how to file a discrimination complaint with the Office for Civil Rights


Contact Info

400 Maryland Ave, SW
Washington, DC 20202
United States
(800) 872-5327