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Office of Consumer Affairs - Texas Department of Family and Protective Services

Process for Handling Questions and Complaints

  • We always let you know that we received your complaint.
  • We review your complaint and tell you what we find – within the limits of confidentiality laws; and we can recommend ways to correct issues when warranted.
  • We conduct formal reviews of a CPS investigation when the investigation concludes a person abused or neglected a child.  This is handled through the OCA Review process.


How Do You Contact Us?

  • Call 1 (800) 720-7777 during regular business hours.
  • Online Form: Send your questions or complaints by filling in the required information on the Inquiry & Complaint Form
  • Fax: 512-339-5892 
  • E-Mail: oca@dfps.state.tx.us


Hours of Operation

Monday through Friday, 8:00 am - 5:00 pm 

Contact Info

Office of Consumer Affairs Y-946, Department of Family and Protective Services
Post Office Box 149030
Austin, TX 78714-9030
United States
(800) 720-7777
(512) 339-5892