Office of Consumer Affairs - Texas Department of Family and Protective Services

Process for Handling Questions and Complaints

• We always let you know that we received your complaint.
• We review your complaint and tell you what we find – within the limits of confidentiality laws; and we can recommend ways to correct issues when warranted.
• We conduct formal reviews of a CPS investigation when the investigation concludes a person abused or neglected a child.  This is handled through the OCA Review process.

How Do You Contact Us?

• Call 1 (800) 720-7777 during regular business hours.
• Online Form: Send your questions or complaints by filling in the required information on the Inquiry & Complaint Form
  • English Version
  • Spanish Version
• Fax: 512-339-5892 
• E-Mail: oca@dfps.state.tx.us

Hours of Operation

Monday through Friday, 8:00 am - 5:00 pm