Office of Consumer Relations - Texas Department of Family and Protective Services

Process for Handling Questions and Complaints

• The Department always lets you know that it received your complaint.
• It reviews your complaint and tell you what it finds—within the limits of confidentiality laws; and it can recommend ways to correct issues when warranted.
• It conducts formal reviews of a CPS investigation when the investigation concludes a person abused or neglected a child. This is handled through the OCR Review process.

How Do You Contact the OCR?

• Call (800) 720-7777 during regular business hours.
• Online Form: Send your questions or complaints by filling in the required information on the Inquiry & Complaint Form
  • English Version
  • Spanish Version
• Fax: 512-339-5892 

Hours of Operation

Monday through Friday, 8 a.m.–5 p.m.