Office of Internal Affairs - Texas Department of Family and Protective Services
Partner Overview
The Office of Internal Affairs (OIA) handles complaints about specific cases relating to the Department of Family and Protective Services (DFPS) program policy. The DFPS programs include:
- Adult Protective Services
- Child Protective Investigations
- Child Protective Services
- Child Care Investigations
- Texas Abuse Hotline
The OIA takes complaints from the public, including foster youth ages 18 years old and older and former foster youth.
The OIA can address general, non-specific inquiries and questions about a DFPS case and the case process.
The OIA conducts formal reviews of a Child Protective investigation when the investigation concludes a person abused or neglected a child. This is handled through the OIA review process (formerly called the OCR review process).
The OIA also refer people to other agencies and programs that may be able to assist them.
Hours of Operation: Monday - Friday | 8:00 AM - 4:30 PM
Location
P.O. Box 149030, MC: Y946
Austin, TX 78714-9030
United StatesPhone: (800) 720-7777Fax: (512) 339-5892
Location Notes
Location is a mailing address only — not a physical office location.
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