Texas RioGrande Legal Aid - El Paso Office
COVID-19 Changes and IMPORTANT UPDATES: Starting Tuesday, March 17th, all TRLA offices will be closed to the public. Our phone lines will remain open. Intakes will be conducted over the phone and not in-person. CALL TAJ HOTLINE (888) 988-9996 https://www.trla.org/covid19-main.
A partir del martes 17 de marzo, todas las oficinas de TRLA estarán cerradas al público. Nuestras líneas telefónicas permanecerán abiertas. Las entradas se realizarán por teléfono y no en persona. Habla TAJ HOTLINE (888) 988-9996 https://www.trla.org/covid19-main
Intake Hours and Guidelines
You can apply for services, from this office, locally by calling (915) 585-5183
Monday – Friday, from 9:00 AM -11:30 AM and from 1:30 PM -4:30 PM.
There is dedicated intake for the following legal subjects:
- Contract for Deed
Call the Telephone Access to Justice (TAJ) hotline at 1-888-988-9996 during the following hours: 9:00 a.m. - 5:00 p.m., Monday through Friday.
We know that it is often difficult to get through to TRLA on the hotline and we apologize for the inconvenience. Texas RioGrande Legal Aid gets far more calls on the hotline every day than they are able to answer, especially calls related to family law issues.
What if I have an emergency?
The following are cases are considered for emergency intake at the TRLA branch office in El Paso:
- Cases where the client has been served with papers and they have an answer deadline.
- Cases with a discovery deadline.
- Cases where the client is about to lose his or her shelter, either through eviction or foreclosure.
- Cases where the client is at the end of a statute of limitations deadline.
All emergency intake cases are to be approved by the branch manager.
Persons whose emergency intake status has been approved are then referred to Monica Lopez, a paralegal in their office. Because there are only 2 paralegals in this office who are designated to do intake, the emergencies are rotated between them.
Other callers who have tried to access the TAJ number unsuccessfully, but whose cases are not considered emergencies, are put on a call back list and called within 1-2 days.
This office only handles 6 calls of this type per day, on a first-come-first-serve basis.