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Office of Consumer Relations - Texas Department of Family and Protective Services

Process for Handling Questions and Complaints

  • The Department always lets you know that it received your complaint.
  • It reviews your complaint and tell you what it findswithin the limits of confidentiality laws; and it can recommend ways to correct issues when warranted.
  • It conducts formal reviews of a CPS investigation when the investigation concludes a person abused or neglected a child. This is handled through the OCR Review process.

How Do You Contact the OCR?

  • Call (800) 720-7777 during regular business hours.
  • Online Form: Send your questions or complaints by filling in the required information on the Inquiry & Complaint Form
  • Fax: 512-339-5892 

Hours of Operation

Monday through Friday, 8 a.m.5 p.m. 


Contact Info

Office of Consumer Affairs Y-946, Department of Family and Protective Services
Post Office Box 149030
Austin, TX 78714-9030
United States
(800) 720-7777
(512) 339-5892