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How to get a Utility Service Deposit Waiver for Victims of Family Violence and Other Victims of Crime

Protection from Violence or Abuse

This article provides information on how survivors of family violence can get their deposits for utilities such as gas, telephone, and electricity services waived

Learn how survivors of family violence and other victims of crime may have their service deposit fees waived for utilities such as gas, electricity, and telephone service. Such fees are usually required for establishing utility services. Special thanks to the Texas Council on Family Violence for its contributions to this article.

What is a utility waiver?

A utility waiver is an agreement that victims of family violence and other victims of crime do not have to pay a utility deposit for utilities such as gas, electricity, and telephone services. 

Where can I find the law that governs this right?

Are there any requirements to receive the waiver?

Yes. In order to have these fees waived you must submit a letter to the service provider. 

Who must submit the letter?

A staff member of a certifying entity must determine that the applicant of the waiver is a victim of family violence as defined in Texas Family Code 71.004 and sign the letter. The following is a list of people who can certify and sign the letter: 

Do I need to submit any proof of violence?

The applicant only needs to provide their statement to substantiate the violence. They are not required to provide any additional proof or documentation, such as a police report, protective order, etc.  

Can the waiver only be used once?

No. A survivor may use the ability to waive a deposit more than once as they may be forced to relocate due to their abuser. 

Helpful Forms

Visit the following for a Gas Deposit Waiver form. 

Visit the following for an Electric and Telephone Deposit Waiver

Visit the Texas Council on Family Violence more information.