The Child Support Complaint Process
Authored By: Attorney General of Texas
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Excerpted from Linked OAG Resource:
The Child Support Division of the Office of the Attorney General (OAG) recognizes each customer’s right to prompt and courteous assistance. We are dedicated to maintaining the highest level of commitment and personal service to the parents and children whom we serve. We are providing this information to help you understand the Child Support Division’s complaint process.
What Is a Complaint?
A complaint is an expression of dissatisfaction regarding the standard of service provided by the agency or staff behavior which affects an individual customer or group of customers. [Agency Policy]
Who Will Handle My Complaint?
A special program has been established to handle complaints – the Ombudsman Program. It consists of a child support staff member in each child support field office and regional office who has been designated to handle complaints. The State Office Ombudsman in Austin is responsible for overseeing the program. We hope to resolve your complaint at the field office level. If we are unable to resolve the issue at this level, it will then be forwarded to the regional or State Office level.