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Utilities - Gas, Electric, Phone, Water

Legal Resources

This section provides guides and publications on issues involving public utitlies whether it be gas, electric, water, or telephone issues.

  • Electric Utilities -- The Big Picture PDF

    When you have problems related to your electricity service or your bill, you can use this guide to locate the people who are most likely to be able to help you. Content Detail

    By:
    Texas Ratepayers Organization to Save Energy
  • If You Have A Complaint with Your Utility Company

    Having a problem with your electric or telephone service can be frustrating and time consuming. The Public Utility Commission wants to help you through the complaint process to have the problem corrected as soon as possible. The PUC is your source for help and information about electric and telecommunications services in Texas. The Commission has jurisdiction over all local telephone service providers and investor- owned electric utilities. If you have a question or complaint about your electric or local telecommunications provider, the Public Utility Commission of Texas can help. Content Detail

  • Stop Phone Slamming

    Content Detail

    By:
    National Consumer Law Center
    Read this in:
    Spanish / Español
  • TDHCA Weatherization Assistance Program

    Provides low-income Texans with services to weatherize their homes to help save electricity. Visit this website to find a weatherization provider in your area, who can give you more information and tell you whether you qualify for services. Content Detail

    By:
    Texas Department of Housing and Community Affairs
  • Utilities

    Special rules for utilities apply for renters. These rules mainly apply to the landlord. Read this if you are a renter and are having problems with your utilities that may be related to your landlord. If the problem is with your utility company, you should contact the utility or the Public Utility Commission's Customer Protection Division. Content Detail

    By:
    Texas Tenants Advisor
  • Utility Shut-Offs

    A landlord may not interrupt a tenant?s utility services, including electricity, water, wastewater, or gas services, unless for bona fide repairs, construction or an emergency. This is true whether utility services are paid by you directly to the utility company or if they are furnished by the landlord through your tenancy. Read More

    By:
    Texas RioGrande Legal Aid
    Read this in:
    Spanish / Español
  • Help for Domestic Violence Victims: Waiver of Utility Deposits

    If you have been a victim of family violence, you may be able to waive the deposits that are usually required to set up gas, electricity and telephone service in a new residence. Read More

    By:
    Texas Council on Family Violence
  • Utility Shut-Offs by Utility Companies for Landlord Nonpayment

    If a utility company disconnects service or gives written notice that service is about to be cut off because a landlord who is supposed to furnish utilities has not paid the utility bill, then the landlord is liable to the tenant regardless of whether the unit is "all bills paid," submetered, or mastermetered. Read More

    By:
    Texas RioGrande Legal Aid
    Read this in:
    Spanish / Español
  • Developing Law on Wrong Number Robo Calls

    The debt collection and banking industries want the FCC to allow “wrong party” robocalls to cell phones, which could subject innocent bystanders to intrusive calls and texts if the caller obtains a number previously owned by someone else or if a debt collector associates a number with the wrong person. The NACA and other consumer advocacy groups are gaining traction in opposing this change. Read More

    By:
    National Association of Consumer Advocates (NACA)