Texas

Public Utilities - Gas, Electricity, Telephone, Water

Legal Resources

This section provides guides and publications on issues involving public utitlies whether it be gas, electric, water, or telephone issues.

  • Electric Utilities -- The Big Picture PDF

    When you have problems related to your electricity service or your bill, you can use this guide to locate the people who are most likely to be able to help you. Content Detail

    By:
    Texas Ratepayers Organization to Save Energy
  • If You Have A Complaint with Your Utility Company

    Having a problem with your electric or telephone service can be frustrating and time consuming. The Public Utility Commission wants to help you through the complaint process to have the problem corrected as soon as possible. The PUC is your source for help and information about electric and telecommunications services in Texas. The Commission has jurisdiction over all local telephone service providers and investor- owned electric utilities. If you have a question or complaint about your electric or local telecommunications provider, the Public Utility Commission of Texas can help. Content Detail

  • Stop Phone Slamming

    Content Detail

    By:
    National Consumer Law Center
    Read this in:
    Spanish / Español
  • TDHCA Weatherization Assistance Program

    Provides low-income Texans with services to weatherize their homes to help save electricity. Visit this website to find a weatherization provider in your area, who can give you more information and tell you whether you qualify for services. Content Detail

    By:
    Texas Department of Housing and Community Affairs
  • Texas Electric Choice

    The Power to Choose website can answer questions about electric competition in Texas. Enter your zip code on the website to find out whether you are in a "competitive area" of Texas and to compare offers of different Retail Electric Providers. Content Detail

    By:
    Public Utility Commission of Texas
    Read this in:
    Spanish / Español
  • Utilities

    Special rules for utilities apply for renters. These rules mainly apply to the landlord. Read this if you are a renter and are having problems with your utilities that may be related to your landlord. If the problem is with your utility company, you should contact the utility or the Public Utility Commission's Customer Protection Division. Content Detail

    By:
    Texas Tenants Advisor
  • Utility Bill Help

    If you are having trouble paying your electric bill, this program may be able to assist you by providing temporary assistance to help you pay your bill. Visit this website to find out if you may be eligible for assistance and who to contact in your area. Content Detail

    By:
    Texas Department of Housing and Community Affairs
  • Utility Shut-Offs

    A landlord may not interrupt a tenant?s utility services, including electricity, water, wastewater, or gas services, unless for bona fide repairs, construction or an emergency. This is true whether utility services are paid by you directly to the utility company or if they are furnished by the landlord through your tenancy. Read More

    By:
    Texas RioGrande Legal Aid
    Read this in:
    Spanish / Español
  • Utility Shut-Offs by Utility Companies for Landlord Nonpayment

    If a utility company disconnects service or gives written notice that service is about to be cut off because a landlord who is supposed to furnish utilities has not paid the utility bill, then the landlord is liable to the tenant regardless of whether the unit is "all bills paid," submetered, or mastermetered. Read More

    By:
    Texas RioGrande Legal Aid
    Read this in:
    Spanish / Español
  • Waiver of Electric and Telephone Service Deposit

    If you have been a victim of family violence, you may be able to receive a waiver of the deposit to help you establish electric and/or telephone service. In order to qualify, you must be able to establish that you have been a victim of family violence and have this letter filled out by one of the following: family violence center staff, treating medical personnel, law enforcement personnel, Office of the Attorney General, the local County or District Attorney's office, or your local legal aid office. Once the letter has been filled out, you must send the letter to the electric and/or telephone company you are applying for service with. Content Detail

    By:
    Texas Council on Family Violence
  • Waiver of Gas Service Deposit

    If you have been a victim of family violence, you may be able to receive a waiver of the deposit to help you establish gas service. In order to qualify, you must be able to establish that you have been a victim of family violence and have this letter filled out by family violence center staff, treating medical personnel, or law enforcement personnel. Once the letter has been filled out, you must deliver the signed original to the gas company you are applying for service with. Content Detail

    By:
    Texas Council on Family Violence
  • What Are My Rights as an Electric Customer?

    Visit this website to find out what your rights are as an electric customer in Texas. If you feel that your rights have been violated, call the PUC’s toll-free Customer Hotline at 1-888-PUC-TIPS (1-888-782-8477). Read More

    By:
    Public Utility Commission of Texas